Customer information
Policies that are clear and fair.
Last updated: 21 August 2026. Please read these terms before placing an order.
Returns, replacements & refunds
Because many products are sourced to order, customised, handmade or thrifted, we do not accept returns for change of mind, size preference, personal preference, or a minor variation that was clearly disclosed in the listing.
If you receive a wrong, damaged, materially defective item, or an item with a material colour/description difference, report it to us on the same calendar day as delivery. Email support@apnidukan.com or contact us on WhatsApp with your order number and clear evidence.
For a transit-damage or wrong-item claim, provide one continuous, unedited parcel-opening video showing the sealed package, shipping label, opening, the product, and the issue. This helps us investigate with the seller or courier; it does not limit any rights that cannot legally be excluded.
Do not return an item until we give written return instructions. Where a claim is approved, the item must be sent to the return address we provide. After receipt and inspection, we will arrange a replacement where available, or another appropriate remedy where required by applicable law. We may request return of the original item before dispatching a replacement.
PrivacyShipping & delivery
We offer delivery across India and selected international destinations. Orders are usually prepared and handed to the delivery partner within 1–2 business days after we receive and confirm the order. Estimated transit time is generally 3–7 business days; remote areas, villages, small cities, peak periods, customs checks and carrier events can extend delivery to 7–8 business days or longer. Estimates are not guaranteed delivery dates.
Customers are responsible for a complete and accurate delivery address, PIN/postal code and phone number. We are not responsible for delays, loss, re-shipping cost or failed delivery caused by incorrect or incomplete customer-supplied information. Address changes are only possible before dispatch and must be confirmed by us in writing.
International customers are responsible for applicable customs duties, import taxes, brokerage charges and local compliance requirements unless checkout expressly states otherwise.
Product, intellectual-property & image policy
Apni Dukaan does not sell counterfeit, replica or “clone” products. We do not claim an item is made by, authorised by, sponsored by or affiliated with a third-party brand unless that claim is true and can be substantiated. Third-party brand names, logos, designs and marks belong to their respective owners.
Products may be unbranded, handmade, customised, thrifted/pre-owned or fulfilled by independent sellers. An image is illustrative only when the relevant listing clearly says it is a reference image. Actual colour, finish, texture, packaging and small handcrafted details can vary; this is not a general excuse for a material difference from the listing.
Product images are for reference only where a listing says so. Handmade, customised, thrifted and supplier-fulfilled items may vary in colour, finish, packaging or minor details. We never represent an item as an original branded product unless the listing expressly says so and the seller can verify it.
Rights holders may report a concern to support@apnidukan.com with the relevant URL, protected work/mark, proof of authority and contact details. We will review it promptly and may disable a listing while investigating.
Orders, pricing & support
We act as a reseller and order facilitator: certain items are sourced from independent sellers after a customer orders. We may cancel an order and issue an appropriate refund if a seller cannot fulfil it, a listing has a genuine pricing/availability error, or fulfilment would be unlawful or unsafe.
Sometimes an item may be successfully ordered by a customer but later sell out in our stock or with the seller before fulfilment. In such situations, our team will contact you directly to confirm whether you would prefer an alternative product of the same value, to share an expected restock timeline, or to process a refund if you do not want an alternative. We will not proceed with dispatch unless we receive your confirmation for the chosen resolution.
These policies do not exclude consumer rights or remedies that cannot be excluded under applicable law. For support, email support@apnidukan.com or WhatsApp us during stated support hours.
Business name: Aoni Dukaan
Website: apnidukaan.co.in
Business address: Chandigarh, India (online e-commerce store operating from Chandigarh, India).
GST status: GST registration not yet obtained; GST details will be added when applicable.
Note: Please add your final registered legal name, physical return address, grievance contact and GST details before full commercial launch or prior to invoicing customers.